RETURN POLICY

Cancellation

Return and Refund Policy

Returns
30-Day Window – You must return the product within 30 days of purchase:
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain types of goods are exempt from being returned. Perishable goods (such as food, flowers, newspapers, or magazines) cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To process your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain situations, only partial refunds are granted (if applicable):
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items damaged, missing parts, or altered for reasons not due to our error
Items returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your refund request has been approved.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (the time it takes for the funds to appear depends on your bank's policies).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at hello@hzwll.com. Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. To exchange an item for the same product, please email hello@hzwll.com with photographic proof and ship the item to:

Gifts
If the item was marked as a "gift" at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the return. Once the returned item is received, we will mail a gift certificate to you.

If the item was not marked as a "gift" at the time of purchase, or if the gift-giver had the order shipped to themselves to give to you later, we will issue a refund to the gift-giver, meaning they will be informed of your return.

Shipping

We cover the shipping costs associated with returns.

The time it takes for your exchanged product to reach you may vary depending on your location.

Changes to the Return and Refund Policy
You can review the most current version of the Return and Refund Policy on this page at any time.

We reserve the right, at our sole discretion, to update, change, or replace any part of this Return and Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to this Return and Refund Policy constitutes acceptance of those changes.

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